Return and Refund Policy

Effective Date: October 26, 2026

At Form Shine Hub, we want every shopping experience to be straightforward, dependable, and satisfying. Our collection of car interior storage hooks, car trash bags, vehicle organizer boxes, and other practical automotive accessories is selected to help customers maintain a cleaner, more organized, and more comfortable driving environment.

We understand that an item may occasionally arrive damaged, may not meet your expectations, or may not be the right fit for your vehicle or personal needs. This Return and Refund Policy explains how to request a return, what conditions apply, and how refunds are processed.

1. Return Eligibility

Customers may request a return within 30 calendar days of delivery. To qualify for a standard return, an item should meet the following conditions:

• It is unused and remains in its original condition.

• It includes its original packaging, accessories, and any included components, where reasonably available.

• It has not been damaged through improper handling, installation, misuse, or ordinary wear after delivery.

• The customer can provide an order number, receipt, or other reasonable proof of purchase.

Certain products may be ineligible for return where permitted by applicable law, including items that have been used extensively, products damaged by improper use, or items that cannot reasonably be resold for hygiene or safety reasons.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

2. Items That Arrive Damaged, Defective, or Incorrect

Please inspect your order after delivery. If a car storage hook is broken, a vehicle organizer box arrives damaged, a trash bag accessory is missing, or the package contains an item different from what you ordered, contact us promptly.

Please include:

• Your full name and order number.

• A brief description of the problem.

• Clear photographs of the affected product and packaging, if available.

• Any relevant details that will help us identify the issue.

We will review the information and explain the available resolution. Depending on the circumstances, applicable law, and product availability, the resolution may include a replacement, refund, or another appropriate remedy.

We will not require customers to waive rights that cannot lawfully be waived in order to receive a remedy for a defective or incorrectly supplied item.

3. How to Request a Return

To begin a return, email [email protected] with the subject line “Return Request” and provide your order number and the reason for your request.

Our customer service team will review your request and, if approved, provide return instructions. Please do not send a product back before receiving instructions, as an unauthorized or incorrectly addressed shipment may delay processing.

Return address:

BUSINESS AS USUAL GROUP CORP
1290 Weston Rd
Weston, FL 33326
United States

This address should be used for returns only after the return instructions have been confirmed by our team.

4. Return Shipping Costs

For a return resulting from a change of mind, an incorrect personal selection, or a product that is no longer needed, the customer is generally responsible for return shipping costs, unless otherwise stated by us or required by applicable law.

If an item arrives defective, damaged, or materially different from the product ordered, please contact us before arranging shipment. We will explain the appropriate return or replacement procedure and any shipping-cost arrangements applicable to the situation.

Original shipping charges, if any, will be reviewed according to the reason for the return, the circumstances of the order, and applicable law.

5. Refund Processing

Once a returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing may take approximately 5–10 business days after approval, although the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If additional time is needed to review a return, we will communicate with you as reasonably practicable.

A refund confirmation does not mean that the funds will appear immediately. Your financial institution may apply its own processing schedule.

6. Partial Refunds and Product Condition

Where permitted by law, a partial refund may be considered if an item is returned with missing components, damage caused after delivery, or signs of use beyond what is reasonably necessary to inspect the product.

Any reduction must be assessed fairly and consistently with applicable law. We will explain the basis for any proposed deduction rather than automatically applying an unexplained charge.

7. Exchanges and Replacements

If you need a different item or receive a product with a verified problem, contact us before placing a replacement order.

Exchanges and replacements depend on inventory availability and the nature of the request. Where an exchange is unavailable, we may offer a refund or another reasonable solution, subject to applicable law.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible with your order number. We will attempt to stop fulfillment if the order has not already been processed or dispatched.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, you may request a return under this policy after delivery, subject to its terms and applicable law.

We cannot guarantee that every cancellation request will be completed before dispatch.

9. Incorrect Addresses and Undeliverable Packages

Customers are responsible for providing accurate shipping information at checkout. If an order is returned because the address is incomplete or incorrect, or because delivery cannot be completed for reasons attributable to the recipient, please contact us to discuss available options.

Any additional shipping charges or deductions will be assessed based on the circumstances and applicable law. We will not apply automatic deductions where prohibited by law.

10. Refunds for Lost Shipments

If your tracking information indicates that a package is lost, substantially delayed, or delivered to the wrong location, contact us with your order number and tracking details.

We will review the shipment status and coordinate with the carrier where appropriate. Depending on the findings and applicable law, we will explain whether a replacement, refund, or other resolution is available.

11. Contact Us

For return, refund, cancellation, or replacement assistance, please contact:

Form Shine Hub
BUSINESS AS USUAL GROUP CORP
1290 Weston Rd, Weston, FL 33326, United States
Email: [email protected]

We appreciate the opportunity to address concerns and work toward a fair, practical resolution.

12. Policy Updates

We may revise this policy when our products, procedures, or legal obligations change. The updated version will be published on our website with a revised effective date where appropriate.

Changes will not eliminate rights that customers have already acquired under applicable law.